Killeen, Texas, September 14, 2021 – Adding to its impressive roster of accounts such as Patriot Mobile, Delaware Nation Investments, and Moe’s Southwest Grill, Triple Impact Connections announces the addition of Pentagon Federal Credit Union as a new client working with this high-level, multi-channel contact center.
PenFed has assets of $28 billion and 50 locations serving more than 2.4 million members worldwide, making it the nation’s second largest federal credit union. “We are proud to partner with Triple Impact to leverage the skills and dedication of military spouses,” said PenFed President/CEO and PenFed Foundation CEO James Schenck.
What all these firms have in common is a desire for best-in-class customer service at reasonable prices, and a breakthrough focus on putting hundreds of minorities and military spouses to work, often doubling the family income, while servicing new and existing clients.
Triple Impact is a first of its kind veteran-owned customer contact center staffed by military spouses. So while the country struggles with severe staffing shortages, this unique, powerful program offers a vast, untapped labor source of 650,000 potential employees who provide a diversity of experience.
So when soldiers deploy, their spouses can now engage in at-home, covid-safe employment. Triple Impact trains them to provide superior customer service in one of its several high-profile contact centers around the country.
Seventy-seven percent of military spouses would like to work, but frequent family relocation is a barrier to finding and maintaining a lasting and durable career path. The financial security of military families is threatened by the inability of military spouses to obtain and retain fulfilling employment as they relocate with their spouses who bravely serve our country.
Triple Impact enables employees to work on site at a call center or remotely, allowing them to raise children or move, as their spouses’ job requires.
To learn more about the PenFed/Triple Impact partnership, please CLICK HERE to watch a video produced by PenFed Digital that features interviews with a Triple Impact executive and military spouses in the program.
“Triple Impact Connections is an outstanding example of how businesses can make a significant impact on the morale and retention of our nation’s military,” stated Tom Bostick, former Director of Personnel for the U.S. Army and Commanding General of the U.S. Army Recruiting Command. “I salute their focus on creating jobs for military spouses and supporting our veterans with their unique business platform.”
Triple Impact Connections’ new paradigm brings a highly-talented, All-American workforce to the forefront of the Customer Experience marketplace. Triple Impact operates in partnership with the Military Spouse Employment Partnership (MSEP), created by the U.S. Department of Defense and The White House to connect military spouses with employers who are committed to recruiting, hiring, promoting, and retaining military spouses.
With a potential talent pool of 650,000 skilled workers embodying the military values of dedication, loyalty, and efficiency, Triple Impact Connections delivers a personalized and enhanced experience for customers.
Triple Impact plans to hire close to 1,000 military spouses in America by the end of 2021 as part of its ongoing commitment to expand the living-wage jobs it provides for military families, helping to bridge a 25 percent wage gap as compared to their civilian counterparts.
“This innovative program and our partnership with MSEP is driving impactful and transformative change by harnessing the ingenuity of the business community to address the family income needs of our military families,” said Bob Olds, Chairman of Triple Impact Connections. “Our customers are true partners with Triple Impact Connections in the fight to elevate the standard of living for our dedicated military families.”
Triple Impact Connections is headquartered in Killeen, Texas, adjacent to Fort Hood, and provides high quality, high-tech, cost-effective customer communications services to U.S. businesses. Due to continued growth and client demand, Triple Impact recently opened a new contact center adjacent to Fort Bragg, NC. This unique Business Process Outsourcing (BPO) model incorporates military values as guiding principles which benefit companies, their customers, and military families by empowering military spouses with new skills, free training and well-paying career opportunities. Triple Impact provides military spouses with accredited certification and provides stable employment that can transform the financial security of military families, in many cases doubling household income.
Triple Impact’s Mission is three-fold:
1) Provide client companies superior customer service and engagement with low attrition that positively connects companies to their customers.
2) Provide jobs in BPO’s for spouses of Military Families to assure them financial support and career opportunities to thrive and achieve.
3) Provide financial support to severely wounded veterans through the Sentinels of Freedom charity.
Military spouses can apply for new employment opportunities at Triple Impact Connections by visiting https://tripleimpact.com/careers/
CEO Craig Mento sums up: “It’s an exciting new era in the Business Process Outsourcing world, and Triple Impact Connections is revolutionizing customer satisfaction through superior service!”
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About Triple Impact Connections
Triple Impact Connections (www.tripleimpact.com) is a veteran-owned customer communications company founded in 2018 by three West Point classmates to provide employment opportunities for military spouses. Based solely in the US, its “triple mission” is to provide client companies with superior customer service, provide jobs for spouses of military families to assure financial stability and career opportunities, and to give back to severely wounded veterans by pledging a third of profits to Sentinels of Freedom, a non-profit organization that helps veterans complete their higher education.
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