Cloud based platform: Easily maintain and quickly expand agent work force as programs scale to match business volumes, scale and deploy in a matter of hours not days and weeks.
Omni Channel Platform: Email, SMS, Text, Social Media (ChatBot) AI intelligent, Voice.
Quality Management: Evolve traditional performance best practices by expanding quality management to include both voice and screen interactions. Empower managers with the ability to see and hear how an agent engages with customers across voice, Email, SMS, and Chat channels.
Customer Journey Analytics: Actively manage your entire customer base through on demand business intelligence reporting and analytics.
Secure Communications: Designed with advanced encryption, intrusion detection, firewalls, and a vulnerability management system to protect voice traffic and data. Redundant data centers mitigate service disruptions.
Virtual Desktops: Easily design, implement, and manage robust and secure client specified communication programs to
PCI / PII Compliance for Secure Customer communications and data transactions.
Target customers with highly relevant offers across all channels, including digital, mobile, and social.
Maximize customer lifetime value through personalized up-sell and cross-sell offers.
Track customers and how they move among different segments over time, including customer lifecycle context and cohort analysis.
Engage with customers through the right channel at the right time with the right message.
Predict the future behavior of customers using predictive customer behavior modeling.
Understand customers in the context of their individual relationships with your brand.
Predict which customers are at risk of churning and why, and take actions to retain them.
Use advanced calculations to determine the customer lifetime value of every customer and base decisions on it.
Measure customer sentiment and identify emerging trends in social media and survey data.