TECHNOLOGY
Our technology platform gives our clients the ability to Command and Control their program operations through real time analytics and operational reporting
Technology Features 10,000 ft level:


Technology Specific Features

        

Virtual Desktops: Easily design, implement, and manage robust and secure client specified communication programs to
PCI / PII Compliance for Secure Customer communications and data transactions.

Triple Impact’s Customer Analytics Accomplish The Following:
  • Target customers with highly relevant offers across all channels, including digital, mobile, and social.

  • Maximize customer lifetime value through personalized up-sell and cross-sell offers.

  • Track customers and how they move among different segments over time, including customer lifecycle context and cohort analysis.

  • Engage with customers through the right channel at the right time with the right message.

  • Predict the future behavior of customers using predictive customer behavior modeling.

  • Understand customers in the context of their individual relationships with your brand.

  • Predict which customers are at risk of churning and why, and take actions to retain them.

  • Use advanced calculations to determine the customer lifetime value of every customer and base decisions on it.

  • Measure customer sentiment and identify emerging trends in social media and survey data.