IN THE News





Triple Impact Connections CEO Craig Mento Interview with Techstination

Published: December 2, 2020

Fred Fishkin: Craig, tell us more about Triple Impact Connections?

Craig Mento: We have a three-fold outlook and mission. One is to hire and promote military spouses into our employment, which is customer contact. Then we build an architecture and a strategy for that work to be very flexible, enabling the deployment of cutting edge technology both in center as well as at home or remotely. Thirdly, we equip our employees with career education for them to be successful in all walks of life.






Military spouses are struggling to find jobs and find it hard to pay their daily wages.

Published: January 15, 2021

Finding a job can be difficult for military spouses as they move frequently, but through the Department of Defense Military Spouse Employment Partnership, more companies are offering to recruit them.

Melissa Burdette, an Army wife, knows first hand how hard it can be for military spouses to find jobs. Melissa said when her husband was transferred to Fort Hood, he was deployed right away, and she needed to find a job.

Burdette said between all the moves, her credits and certifications didn’t transfer either, making it very complicated to get a degree. She also used to be a stay-at-home mother to her daughter for quite a while, so she didn’t have any recent experience.

Burdette said many spouses are in a similar condition, and it’s challenging to get a job paying more than minimum wage.“As a military spouse, you move within three years, so it’s harder to find a job and people don’t want to kind of invest in you if you’re leaving within three years,” Burdette said.
Burdette said she was able to find a job, and she has been working with Triple-Impact Connections for a year now. President and chair Bob Olds, who served in the military himself, said he’s worked for years to push more companies to hire military spouses.

“Triple Impact was formed to find jobs for military spouses, everything about us is geared towards the military spouse,” Olds said. “Now we’re an equal opportunity employer and we do hire other people. But the military spouse has priority.”
Burdette said the difficulty of getting a job is something other military spouses understand quite well.

“I still have friends right now that are struggling to find jobs, especially within their degree,” Burdette said. “They went to school, and they’re trying to find a job within their field, and they just get turned down job after job.”

Triple Impact Connections is part of the Department of Defense Military Spouse Employment Partnership. There are now 500 companies in the partnership, after 86 new companies joined in December.

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Triple Impact Communications, a veteran owned company on a mission to help Military spouses get through tough unemployment challenges.

Published: January 15, 2021

Right now more companies are focused on hiring military spouses but it is still a challenge. 22% of military spouses are still unemployed but, Marrissa Burdette, one military spouse in Killeen, Texas discusses how she struggled to find the right job.

Burdette said when she first moved to the area after her husband was transferred to Ford Hood, she struggled to find the right fit until she found Triple-Impact Communications in Killeen. Burdette has had a job for almost a year now.


President of Triple Impact Communications Bob Olds said he founded the company after years of pushing for more companies to hire military spouses and a career in the military himself encouraged him to form this company.

Burdette said the job has made a huge impact for her family instead of living paycheck to paycheck, she said that now they have reliable transportation and they are able to send their daughter into a good preschool.

Burdette said a lot of military spouses face difficulties to find a job which leads to unemployment for them. “Military spouse, you move within three years, so it’s harder to find a job and people don’t want to kind of invest in you if you’re leaving within three years,” Burdette said.

The Department of Defence has started military spouses employment partnership now which is encouraging companies to hire more military spouses. Olds said his company is about one of the 500 in the program after 86 new companies joined in December.

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Triple Impact Connections Announces 300 New Customer Care Jobs for Military Spouses

Published: November 13, 2020

Triple Impact Connections has introduced a new paradigm that brings an All-American workforce to the forefront of the Customer Experience marketplace.

This successful program, a veteran-owned Business Process Outsourcing (BPO) enterprise primarily staffed by military spouses, celebrates Veteran’s Day and Military Families’ Month by announcing plans to expand across the country after successfully operating its inaugural customer support center near Fort Hood Army base in Texas.

The Company plans to hire additional military spouses in America, by the end of 2020 as part of its ongoing commitment to expand the living-wage jobs it provides for military families, helping to bridge a 25 percent wage gap as compared to their civilian counterparts.

Triple Impact Connections is based in Killeen, Texas, and provides customer communications services to U.S. businesses. This model incorporates military values as guiding principles, which benefits companies, their customers, and military families by empowering military spouses with new skills, free training and well-paying career opportunities.

Triple Impact Connections provides military spouses with an accredited certification and offers stable employment that can transform the financial security of military families, in many cases doubling household income.

While military spouses are well educated and highly qualified for a range of careers, they face a 25 percent wage gap compared to their civilian counterparts. Seventy-seven percent of these spouses want or need work, yet frequent relocation is often a barrier to finding and maintaining a rewarding career. The inability of spouses to obtain and retain fulfilling employment as they relocate with the military compromises the quality of life of military families and the readiness of the military force.

Triple Impact Connections embraces and employs the military spouse community and creates an enduring value for companies that desire to offer an exceptional Customer Experience to their customers – a workforce based on lower attrition and improved customer engagement equals superior results. Chairman Bob Olds expands, “The impact of our partnership with MSEP is immeasurable! This unique program allows Triple Impact to leverage a virtually limitless talent source that’s perfectly matched for the Service Industry. Not only does it provide maximum value to our clients and their customers, it also provides the Nation’s Military Families with the type of economic support they so richly deserve.”

“Triple Impact Connections is an outstanding example of how corporate America can make a significant impact on the morale and retention of our nation’s military. I salute their focus on creating jobs for military spouses and supporting our veterans with their unique business model.”
—TG (Ret.) Tom Bostick, former Director of Personnel US Army and Commanding General US Army Recruiting Command

CEO Craig Mento sums up: “It’s an exciting new era in the Business Process Outsourcing world, and Triple Impact Connections will revolutionize customer satisfaction through superior service!”
Military spouses can apply for new employment opportunities at Triple Impact Connections.

#contactcenterworld
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
Refrence Link: https://www.contactcenterworld.com/view/contact-center-news/triple-impact-connections-announces-national-expansion-by-adding-300-new-customer.aspx

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TRIPLE IMPACT CONNECTIONS ANNOUNCES NATIONAL EXPANSION, CREATES 300 NEW CUSTOMER CARE JOBS FOR MILITARY SPOUSES

Published: December 1, 2020

Triple Impact Connections, a first-of-its-kind veteran-owned customer communications company primarily staffed by military spouses, celebrated Veteran’s Day by announcing plans to expand across the country after successfully operating its inaugural customer contact center near Fort Hood Army base in Texas.

The Company plans to hire an additional 300 military spouses in America by the end of 2020 as part of its ongoing commitment to expand the living-wage jobs it provides to all-American military families, helping to bridge a 25 percent wage gap as compared to their civilian counterparts. At the core of Triple Impact Connections is a dedication to Companies, Customers, and Country.

Triple Impact Connections is based in Killeen, Texas, and provides high quality, cost-effective contact center services to U.S. businesses. This unique model benefits companies, their customers, and military families by empowering military spouses with new skills, free training and well-paying career opportunities. Triple Impact Connections provides military spouses with an accredited certification and provides stable employment that can transform the financial security of military families, in many cases doubling household income.

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Delaware Nation Investments Announces New Business Relationship with Veteran-Owned Contact Center Triple Impact Connections

Published: February 16, 2021

Oklahoma City, OK and Killeen, TX  – Triple Impact Connections, the first veteran-owned customer contact center staffed by spouses of active military members, announced it will be partnering with another unique organization, Channel Blend. Channel Blend is owned by Delaware Nation Investments (DNI), a tribally-owned holding company of the Delaware Nation. The Delaware Nation is the oldest known nation in the Northern Hemisphere, originally inhabiting the Eastern Seaboard of North America.

This working relationship is particularly significant since Native Americans have the highest per-capita involvement in the U.S. Armed Forces. American Indians have participated in every major U.S. military engagement since the Revolutionary War.

Channel Blend is an innovative customer capture center specializing in responding to consumers and businesses who request additional information generated from digital advertising. Channel Blend is much different than a typical call center, using unique software built from the ground up.

Triple Impact Connections and Channel Blend are currently providing support services for Channel Blend’s clients and are making an effort to increase employment among military spouses to reduce the persistent gap between military vs. civilian family income.

• A veteran-owned organization, Triple Impact Connections primarily employs spouses of active military members, compensating them at a rate that effictively doubles the average enlisted military family household income.

• Delaware Nation Investments was created to support the rapid growth of the Delaware Nation’s entrance into the Federal contracting industry, establishing themselves as a leading innovator.

Triple Impact Connections operates in partnership with the Military Spouse Employment Partnership (MSEP), created by the U.S. Department of Defense and The White House to connect military spouses with employers who are committed to recruiting, hiring, training, promoting, and retaining military spouses. With a potential talent pool of 650,000 skilled workers embodying the military values of dedication, loyalty, and efficiency, Triple Impact Connections is delivering a personalized and enhanced experience for customers.

This new partnership grew out of a long friendship of two class of 1978’ West Point classmates – Bob Olds, Co-Founder, President and Chairman of Triple Impact, and Frank Keechi, Chairman of Delaware Nation Investments.

“We are excited to work with Delaware Nation Investments to build on our shared history as we continue to expand across the Country to provide our respective communities with higher family incomes and well-deserved opportunity,” said Bob Olds.

About Triple Impact Connections
Triple Impact Connections is a veteran-owned customer communications company founded in 2018 by three West Point classmates to provide employment opportunities for military spouses. Its “triple mission” is to provide client companies with superior customer service, provide jobs for spouses of military families to assure financial stability and career opportunities, and to give back to severely wounded veterans through Sentinels of Freedom, a non-profit organization that helps veterans complete their higher education.

About Channel Blend
Channel Blend is a subsidiary of Delaware Nation Investments (DNI). Channel Blend provides enterprise call center operations to agencies located throughout the United States. Channel Blend’s mission is “Opening the path to success for those who desire to reach their full potential.” For more information, visit www.channelblend.com.

About DNI
Channel Blend’s parent company, DNI, operates with a Shared Services Business Model which provides the corporate reach-back and proven management expertise that allows them to leverage best practices across their business portfolio. For more information, visit www.DNIshines.com.

For media inquiries:
David Sawicki, dsawicki@tripleimpact.com
Stacy Bodine, sbodine@tripleimpact.com

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