Client Success
What We Do For Your Brand:
- Serve as the actual voice of your brand, seamless experience for your customers (Brand + Values + Culture)
- 100% focus on telephone guests, avoid hold times, lost calls and lost sales
- Demonstrate product expertise and act as an advisor
- Offer additional products and up sell – add value!
- Help accommodate special requests
- Share “voice of the customer” feedback and recommendations to guide continual improvement and market advantage
Category-Financial
“We are proud to partner with Triple Impact to leverage the professionalism and skills of military spouses. We will continue to look to the outstanding talent pool of military spouses as our team of financial professionals scales up to provide exceptional service to our growing number of members.”
-PenFed Credit Union President/CEO and PenFed Foundation CEO James Schenck
Category-Healthcare
Category-Technoloy
Category-Consumer Finance
Category-Insurance
Category-Restaurants
Triple Impact Connections’ Restaurant Virtual Waiter is your remote ordering and catering operation served by an experienced team of representatives. We work closely with your establishment to ensure the values of your brand align with the online voice of your unique dining experience. When your guests call, our remote ordering team is a transparent extension of your restaurant.
We’re Not Just A Call Center,
We’re The Voice Of Your Restaurant
Our centralized services are both customer and client-centric. When your customers talk to us, we sound like you. You’re in control and set the daily objectives.
We serve as an extension of your business. We track and measure all the key metrics that align with your business objectives. We invite you to visit our call centers as often as you wish to meet with staff, provide training, observe calls, and hear the actual voice of the customer.
You’ll know you’ve connected when callers arrive at your restaurant and commend the way their order was handled, expecting to meet their Virtual Waiter! Further proof of the value of our Centralized Service will appear when the average value per order on the phone exceeds the average value per order in the restaurant!
The Technology Of Winning
We are focused, not rushed. This will ensure better order accuracy and higher average order values. Our presence also means your in-restaurant servers can give 100% of their attention to seated guests, while we give 100% attention to your telephone guests. In the end, both groups of guests will be better served!
Our call center will be clear of kitchen clatter and background noises, offering a truly quality experience for your Catering and To-Go Order customers. There will be no busy signals during rush hours and calls will be routed to the next available Virtual Waiter.
Our entire team is USA based.
So give us a call. We’re open when your restaurants are open, across all time zones. Not just a call center,
we’re your voice.
What We Do For Your Brand:
- Serve as the actual voice of your brand, seamless experience for your customers (Brand + Values + Culture)
- 100% focus on telephone guests, avoid hold times and lost calls & lost sales
- Demonstrate product expertise and act as an advisor
- Offer additional products and up sell – add value!
- Help accommodate special requests
- Share “voice of the customer” feedback and recommendations to guide continual improvement and market advantage
Helping Restaurants Grow Sales Revenue And Foster Long Term Guest Relationships By Delivering Exceptional Customer Engagements
Many restaurants face the challenge of hiring and retaining front line staff to serve their in-store guests, in addition to fielding the growing volume of inbound calls. When you partner with Triple Impact Connections we take the burden of finding and retaining the best personnel to support you and your guests. Never miss a call, never miss an order, elevate the guest experience both in the store and on the phone.
We provide an integrated multi-channel communications platform, to efficiently serve customers across channels and provide analytics to drive continual improvement for your brand
Triple Impact Can Solve Your Staffing Challenges Fast
We have a deep, wide pool of talented, experienced restaurant services professionals with an annual attrition rate of only 10%, vs a 150% industry average!
Our clients are outperforming their quality scores, yet our fees are low, averaging only 6-8% of total order value.
The popular restaurants we support report better value when Triple Impact is engaged to handle their take-out and catering calls. They outperform their quality scores and nearly double Average Order Value vs. online or in-store orders when we serve as their call center partner.
That’s because Triple Impact serves as the actual voice of your brand, creating a seamless experience for your customers. We handle the calls so your team can focus on in-store operations. We have a 100% focus on telephone guests, so your restaurant can avoid hold times, lost calls and lost sales, thereby elevating the overall customer experience.
A major reason for these successes is our incredibly long employee retention levels (< 10% attrition per year), highly unusual in the BPO and restaurant services space. Along with these amazing statistics:
What People Are Saying
“Their agents professionally handle our inbound Catering, Take-out and Delivery calls so that our operators can focus on the guests inside their 4 walls. The agents have a strong desire and ability to hold to our high standards so that the experience is consistent throughout. They are a fundamental piece of our daily operations.”
What People Are Saying
Since 2011, we have partnered with restaurant chains around the country to bring their remote ordering and direct customer interactions to a new level.
“We are proud to partner with Triple Impact and we feel they are Best In Class handling our guests’ needs by mirroring our own company standards and goals. The level of talent of their team and their continued training they do internally is a testament to their dedication to making sure their clients are happy with their partnership as well!”
newk's eatery
“Their agents professionally handle our inbound Catering, Take-out and Delivery calls so that our operators can focus on the guests inside their 4 walls. The agents have a strong desire and ability to hold to our high standards so that the experience is consistent throughout. They are a fundamental piece of our daily operations.”
La Madeleine
“My experience with the catering order was excellent!! The food was ready on time, it was fresh & hot. The chicken was a hit at the party. I have already recommended your restaurant for catering orders. The person who took my order over the phone was so helpful & terrific! It was honestly a great experience that I truly appreciated. Thank you all!”
Diane Y, Red Robin
“Thanks again for the team doing a great job! My staff really appreciates how your people take the burden off them to answer the phone whenever a guest calls for an order.”
Jen C, Chicken Salad Chick Franchise Owner
“Just wanted to give a huge Shout Out to Amanda!!!!! She took a quote for 900 box meals and one of our stores told her they were unable to fulfill the order. Amanda was persistent and she called another store and they gladly took the quote ! Your call center then emailed me to follow up on this quote and we secured the order! Thank you to you and your team for the awesome service!”
Leslie,
Director of Catering and Marketing, Chicken Salad Chick
So give us a call. We’re open when your restaurants are open, across all time zones. Not just a call center,
we’re your voice.
Consumer demand for off-premise dining has grown significantly over the past year. 3rd party delivery is expected to grow to 70% of all delivery orders by 2022 (CBRE Group).
